Returns & Exchanges
Returns & Exchange
We love our products and hope you will too! If you aren't over the moon about your Noonday purchase for any reason, we will happily accept returns or exchanges of any unworn pieces. Simply fill out our Return and Exchange form within 30 days of purchase to receive a refund or within 90 days to receive a Noonday credit.
Returning an order within 30 days of shipment
If you return an unworn item in new condition within 30 days of the original shipment date, you can choose to receive either a refund via your original payment method, or a Noonday Collection credit for the original price paid. Original shipping charges on returned items are non-refundable
Returning an order within 90 days of shipment
If you return an unworn item between 30 and 90 days of your order's ship date, you will receive Noonday credit for the original price paid. We do not offer credit card and check refunds more than 30 days of your order's ship date. We do not accept returns after 90 days. Original shipping charges on returned items are non-refundable.
Refunds for orders placed with a check
If you paid your Ambassador with a check for your order, Noonday Collection will issue a refund to your Ambassador, who will arrange for a timely refund directly to you.
Items not included in our return policy
Gift Cards and Final Sale items cannot be returned or exchanged. Lost items or items damaged due to normal wear and tear are not covered under our return policy.
Items lost or damaged in transit
Items that are damaged in transit or are missing from shipment and reported within 30 days of the original shipment date are eligible for replacement, exchange, or refund.
If your Noonday item has a defect in construction, Noonday will provide a replacement within 180 days of the original shipment date at no additional cost to you. Examples of construction defect may include:
- Non-functional clasp
- Jump ring or chains that do not properly close
- Significant differences from published product dimensions
- Broken straps or loose stitching on Handbags
Please note that this policy does not include products damaged through normal wear, accident, misuse, or other factors not due to a defect in workmanship. If you have a question about what is considered a defect in construction, please contact firstname.lastname@example.org.
As our jewelry and accessories are handmade by Artisans there are natural and acceptable variances and products may occasionally be out of stock. If this happens we will happily issue a gift card in the amount of the original purchase price.
Noonday Collection will make a price adjustment if the item was purchased within 7 days before the sale start date. The price adjustment will be given in the form of a Noonday Collection gift card. This does not apply to Flash sales or Final Sale items.
How to return an item
Step 1: Please complete this form. Make sure to select "Return / Exchange" from "Question / Comment" options. This option will prompt you for product information. Once you submit the form it will go to our support team and they will contact you with your Return Authorization number.
Step 2: Once you receive your Return Authorization number from Noonday Collection customer support, please include a copy of your Noonday invoice and write your Return Authorization number on it.Step 3: Please send the items you wish to return to:
Noonday Collection Returns / Exchanges
PO Box 4159
Austin, TX 78765
With your return, please include a note with your name, a copy of your Noonday invoice and a brief explanation of your claim.